At OC Merchant Solutions, our clients come first. For us business isn’t just about the bottom-line, it’s about developing long term relationships with our clients.
Our number one goal is to keep our clients as clients – period. We do this by earning your business every day through offering fair pricing, honest business practices, and exceptional customer service.
We talk with merchants every day that are frustrated because they don’t understand what they are paying or why. OC Merchant Solutions wants you to know exactly what you are paying, and offers transparency on all fronts. We explain the mysterious world of payment processing, how Interchange Pricing works, and what you can expect when working with us.
We’ll give you a free, full-disclosure rate comparison, line-item by line-item. We’ll share our assumptions, and we’ll even tell you if our rates are not the most competitive. We’ll point you in the right direction regardless of how it impacts us. You can count on:
Low & fair fixed rate pricing that is not only explained, but printed clearly on signed documents.
Full-Disclosure on terms and policies.
Review completed at 90 days to ensure our merchants are not overpaying. We also conduct annual reviews of pricing and card trends.
No misleading offers, such as “free terminals,” only to make up for it in higher rates, long term commitments, leasing fees, etc.
Once your application is submitted, approval is generally completed within two days, and can often happen in the same day in many circumstances. OC Merchant Solutions offers much faster than normal boarding times, because we know timing is very important to our merchants. If you are in a hurry, just let us know! It may be possible to go from a first phone call all the way to a terminal delivered to you by the next business day. While we can’t always guarantee a next-day turnaround, we can guarantee that we’ll work with you to meet your needs, whatever they are.
Something else to consider in your timeline is how quickly your terminals will be installed and set-up. Many times this process involves another department or contact person and can be delayed. With OC Merchant Solutions, you work with the same person all the time, and in most cases we will be at your location on the day of install to take care of everything for you.
When you work with OC Merchant Solutions you are working with real people, you will know us on a first-name basis. We care about our merchants and work diligently on any concerns, issues or problems.
We are more motivated to keep our clients well serviced and incredibly happy, because our number one goal is that once you are our client, you won’t want to go anywhere else. We view the relationship with our merchants as a longterm partnership.
We have many years of experience in the payment processing industry which provides a depth of knowledge that helps our merchants navigate regulations, compliance and effective processes. We know how payment processing issues affect your business in real-time, and the urgency that is felt, and we are always here for you.
Some merchant service providers give equipment away, but end up charging higher processing rates in order to recoup the costs. Leasing options for processing equipment is almost always not a good idea, as costs typically end up being substantially more than purchasing the device outright. With OC Merchant Solutions, you will always get great equipment at our cost.
We choose not to mark up equipment pricing two, three or four times what our wholesale rates are. We sell current, up-to-date terminals and POS machines that won’t be obsolete in six months. Before installation, we test your equipment to make sure all software is active and your device is ready to use. If you are local to us, we even come to your business and install and test your terminals on-site.